Frequently Asked Questions
Can I convert my existing data from other Practice Management Software?

Yes, you can easily do conversions and migrations of other practice management databases and systems into Shexie Platinum.

Can I run Shexie Platinum on my Mac?

Yes, you can run Shexie Platinum on Mac computers using Bootcamp, Fusion or Parallels. Contact your hardware supplier to advise which is the best option for your site. If you, or your hardware people, have any questions about this contact the Shexie HelpDesk on 1300 743 943.

Can I go paperless with Shexie Platinum?

Yes, no need for paper files! Save space and have all necessary patient and practice info at your fingertips! Shexie Platinum’s fully integrated plug-and-play scanning system means you can scan any paper document directly into a patient’s electronic file with the press of a button, removing the need to hang on to oceans of paperwork. But it doesn’t stop there, modern practices see more and more information (referrals, letters from other doctors etc) being sent via email and other electronic means. Platinum has this covered too! By employing a unique file linking system, Platinum makes adding any electronic file (.pdf .jpeg even video files!) a simple drag and drop.

Does Shexie Platinum have full Medicare Online & Eclipse Functionality?

Absolutely. The days of bulky paper batches and waiting several weeks for claims paid are behind you! Shexie Platinum allows you to send and receive all manner of claims (Medicare, DVA & Private Health) with the press of a button. Not only that, Platinum will also confirm a patient’s Medicare and Health Fund details for you. This means you only need to get a patient’s details once and Platinum will keep them up-to-date for you! And just to make things that little bit easier, all Medicare, DVA and Private Health rate updates are downloaded automatically, ensuring you always have the most current info at your fingertips.

What Pathology/Radiology integration does Shexie Platinum have?

Time to let someone else manage those mountains of pathology and radiology results. With Shexie Platinum, all you need to do is ask your pathology/radiology provider to install their delivery software, Platinum handles the rest. All your results will be attached to the patients file automatically and presented in a neat and tidy order for the doctor to review. In addition, Platinum comes preloaded with several pathology/radiology request templates, just place your company’s request form in the printer and Platinum will print it out for you!

Can Shexie Platinum handle Letter production and sending?

Producing any type of letter in Shexie Platinum is simple and hassle free. Once you’ve created a letter template in Microsoft Word (a process any of our staff are happy to guide you through), a letter can be produced for any patient containing all pertinent information. All you need to do is add any extra text! Platinum also provides a range of dispatch options including email, ARGUS, MEDICAL OBJECTS, Healthlink and many more.

What sort of Accounting and Reporting can I expect?

Shexie Platinum features a robust financial system, allowing any type of billing you can think of, even the occasional really unusual one! To back this up, Platinum provides very extensive financial (and non-financial) reports that will provide comprehensive information on any activity within the system.

Can Shexie Platinum send SMS messages to our patients?

Yes. Are you tired of making all those confirmation phone calls? Shexie Platinum’s onboard SMS system makes confirming appointments and getting other information to patients easy. Just select the appointments you want to confirm and one button press later, your patient will receive an SMS with all the details. They can even send a reply back and Platinum will mark their appointment as confirmed (if they have actually confirmed it of course). Also, you can create a personalised message for an individual patient or send out bulk information (i.e ‘the doctor is running 20 mins late’ or ‘please ensure you have the required tests/paperwork’).

Are you integrated with MIMS?

Yes. The full knowledge of the MIMS database can be at your fingertips with Shexie Platinum. With a subscription to MIMS, Platinum will allow you access to its fully integrated MIMS system. What does this mean? Not only is the entire MIMS book available to search through for any drug information but Platinum allows you to ‘pull’ drug information for your own use, ensuring all your scripts are up-to-date. In addition, this allows Platinum to utilise the MIMS drug interaction checking against a patient's existing medications and health conditions, warning you if there is any potential risks.

What sort of Statistical Analysis does Shexie Platinum have?

On top of its already extensive data reporting, Shexie Platinum allows you to create your own reports, forms, questionnaires and anything else you can think of. This allows you to create bulk information reports across your entire practice or individualised ones on a patient to patient basis. Our support staff are more than happy to show you how to make the most of this new exciting and flexible system.

Does the doctor have a dashboard?

Yes, we call it 'Doctor's Desktop'. We all know how busy doctors are and that they need to see relevant information as quickly and efficiently as possible. This function presents the doctor with everything they need to see and nothing they don’t. A patient's history, medications and documentation are presented in an easy-to-access format meaning the doctor can concentrate on their patient. Also, this system allows the doctor to forward any invoice details or next appointment information to his reception staff, further streamlining the billing process.

Is Shexie Platinum useful for anaesthetists?

Yes. You can set up unit billing. For management items, Platinum captures start and finish times and calculates time items automatically. Age modifiers are also applied automatically.

Does Shexie Platinum handle Day Surgery?

Yes. You can capture data and produce files and reports for state, HCP and fund reporting. Booking and Theatre list facilities are available. Easily bill for Accommodation, Theatre Bands, special cases, Prosthetics, etc. including Electronic Lodgement of all these details via Eclipse Private Hospital facilities.

Have more Questions?

Please contact Shexie HelpDesk.

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